Holiday Camp FAQs

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• What is your Cancellation and Refund Policy?

  KUF Camp Refund Policy – effective 1 May 2024

  • Cancellations made at least 28 days prior to the commencement of a camp will receive a refund, less an administrative charge of $60.

  • Cancellations made between 27 days and 21 days prior to the commencement of a camp will receive a refund, less a cancellation fee of 30% of the total camp fee paid.

  • Cancellations made between 20 days and 14 days prior to the commencement of a camp will receive a refund, less a cancellation fee of 50% of the total camp fee paid.

  • NO REFUNDS OR CREDITS will be given for cancellations made less than 14 days prior to the commencement of the camp.

  • No credits will be given for missed days due to illness (or any other reason) once the camp has commenced.

• How do we enrol?

  If you have never enrolled with us, you will need to set up your online account with your contact details and children’s information. You can pay online by credit card or elect to have an invoice emailed to you to pay by bank transfer.

  Once you have completed the enrolment process you will receive your account login details for any future bookings and confirmation of your enrolment by email.

• How much does it cost?

  Our rates* from January 2025 are:

  Five Day Camp = $460

  *Rates are subject to change. Please refer to camp details page for current rates

• What time is the Camp?

  The camp runs from 9:00am to 3:00pm much like a day at school with a break for recess and lunch.

  On the last day, there is a PERFORMANCE which STARTS at 3pm, and runs for around one hour.

  Before and after care is available (from 8am, up to 5.30pm) at no additional charge. There is no after care on the last day, when the program finishes after the show, at around 4pm.

• What times can we drop off and pick up?

  For your convenience we have an early morning drop off from 8:00am and late pick up until 5:25pm every day except for the last day/Show Day, when the camp ends around 4pm (after the show).

  Please note our supervisor has a long day. We need you to be there to pick up your child by 5:30pm at the very latest. (Fines apply for late comers!)

• Can Parents/Carers stay during the day?

  Parents/carers drop-off children each day, into the care of our experienced teachers.

  You will be invited to come and watch the end of week performance!

• What time is the show on?

  The show is on the final day at 3:00pm.

  After the show, around 4:00pm, the camp is over. We do not offer after care on show day (the final day).

• Do I need to book the after-hours care?

  You don’t need to book the before and after care.

• Which Vouchers do you Accept?

  We can ONLY ACCEPT the NSW Active & Creative Kids Voucher. Please provide voucher details to us before making your payment, or enter them during the online booking process.

  Please note: Vouchers cannot be applied retrospectively, and are not refundable.

• What do we need to bring?

  Children need to bring a packed recess, lunch and water bottle and wear comfortable clothes. PLEASE LABEL EVERYTHING!!

  (Please note there is no microwave or boiled water available for noodles, etc).

• Will my child be grouped with their friends?

  We group children according to their age. If their friends are the same age (and you have requested on the online booking form that they be grouped together) we will try to put them in the same group. It is not always possible depending on numbers.

  Friends who are different ages may be in different groups for the morning sessions but everyone is together for lunch and the afternoon sessions.

• Are there any boys?

  Yes, we have boys who love being a part of our workshops.

• How big are the groups?

  Each camp group has a maximum of twenty students. We have up to four groups in the same camp.

  We staff our workshop according to how many students we have. We have a specialist drama, singing and dance teacher and management staff.

• My child has never done anything like this before. Does this matter?

  We have a range of experience and abilities in the classes and it is not a pre-requisite to have ever done a singing and dance class. The teachers are able to accommodate all children as everyone works at their own level. Each day the children have 45 minute sessions to learn their songs and dances and it is amazing to see how much children are able to absorb and learn in an intensive week.

• Do we need to buy costumes?

  We don’t expect parents to go and buy costumes but it does make the show special if the children bring a ‘costume’ (something suitable for their character from home) for the show.

• What are your terms and conditions?

  You will find the link to our Camp Terms and Conditions for the Kids Up Front Camp at the bottom of this page.

• What if my child doesn’t like it?

  In the very rare event that a child doesn’t enjoy the program and does not want to participate we will refund the fees. We are very confident that your child will enjoy their time with us!

• Can I enrol online with an iPad or iPhone?

  Our booking website should work on iPads and iPhones, but occasionally duplicate bookings are created (though only single payments are taken).